Terms of Service

1. The Service

Colurian is a customer relationship management (CRM) platform: leads, contacts, accounts, opportunities, automation, and related tools, offered as a hosted, multi-tenant web application. If you were invited to the closed beta program, the Beta Program Agreement also applies to your use and takes precedence over these Terms wherever the two conflict.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You're responsible for all activity that happens under your account, including actions taken by other members of your team whom you or your administrators invite. Tell us promptly at hello@colurian.com if you suspect unauthorized access.

3. Acceptable use

You agree not to:

• Use the Service for anything illegal, or to store or transmit content you don't have the right to store or transmit;
• Attempt to gain unauthorized access to another tenant's data, or probe, scan, or test the Service's security beyond what a normal user would do;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where the law gives you that right despite this restriction;
• Use automated means to scrape or bulk-extract data from the Service outside its built-in export tools;
• Use the Service's AI features to generate content that is unlawful, abusive, or that you use to make decisions about individuals in ways prohibited by applicable law; or
• Resell or provide the Service to third parties as your own hosted product without our written agreement.

4. Your data

You own the data you and your team put into Colurian ("Customer Data"). We process it only to provide, secure, and support the Service, as described in our Privacy Policy. You're responsible for having the right to store and process any personal data of third parties (like your own leads and contacts) that you put into the Service, including giving any notices or obtaining any consents that applicable law requires of you as the data controller.

If your account is closed, you can request an export of your Customer Data for a reasonable period afterward before it is deleted — see the Privacy Policy for specifics.

5. AI features

Colurian includes optional AI-assisted features (a chat assistant and AI-generated record summaries) that use a third-party AI model provider to process relevant data and generate suggestions or text. Any AI-suggested action that would create or change a record requires your explicit approval before it takes effect — the Service does not let the AI act unsupervised. AI output can be inaccurate or incomplete; you're responsible for reviewing it before relying on it or approving any action it suggests.

6. Fees

Colurian is currently offered free of charge during its closed beta period. If and when paid plans are introduced, pricing and billing terms will be presented to you before you're charged, and will apply from the date you accept them going forward — not retroactively. Published pricing may change; we'll give existing paying customers reasonable advance notice before a price change takes effect on their account.

7. Intellectual property

We (and our licensors) own the Service itself — its software, design, and branding. Nothing in these Terms transfers any of that to you, beyond the limited right to use the Service as intended. You retain all rights to your Customer Data.

8. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms and don't fix the breach after we notify you, or immediately if we reasonably believe continued access poses a security risk or legal liability. On termination, your right to use the Service ends, but the data-export and post-termination provisions of these Terms survive.

9. Disclaimers

The Service is provided "as is" and "as available." We don't guarantee it will be uninterrupted, error-free, or fit for any particular purpose, and we disclaim all warranties not expressly stated in these Terms, to the fullest extent the law allows. This is especially true during the closed beta — see the Beta Program Agreement for beta-specific terms.

10. Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or related to these Terms or the Service. Each party's total liability under these Terms is limited to the amount you paid us for the Service in the 12 months before the claim arose, or $100 if you haven't paid us anything (including during the free beta period).

11. Changes to these Terms

We may update these Terms as the Service evolves. If we make a material change, we'll post the updated Terms here with a new "Last updated" date and, where practical, notify you directly (for example, by email). Continuing to use the Service after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, and any dispute not otherwise resolved will be brought in the state or federal courts located in California. If a successor company is later formed to operate Colurian in a different jurisdiction, this clause will be updated to reflect that company's state or country of incorporation, with notice to users.

13. Contact

Questions about these Terms? Reach us at hello@colurian.com.